12/28/2023 0 Comments EndNote 21.2.17387 instalingThis maintenance is typically on Sundays between 6 a.m. To maintain optimal performance, ITS performs weekly system maintenance on key services. This can include minor error warnings or printing issues. Problems that affect a user without impairing the ability to do work. ! Low Priority (resolved within 10 working days): This can include individual login issues, disabled network ports or the dreaded "blue screen of death." Routine technology problems that affect a single user's ability to perform his or her job. !! Medium Priority (resolved within 3 working days): This can include network outages, server outages or central application issues that involve campus-wide systems like Banner or email. Technical problems that directly affect a large number of people and their ability to get work done. !!! High Priority (resolved within 24 hours): In order to do that, we assign a priority and resolve all issues in the following order: Our goal is to solve your technology issues as quickly and as accurately as possible. Log in with your ODU email address and MIDAS password, select a date and time that works for you, and we'll send you a Zoom link. We hope to add more topics in the future. Online appointments for facultyįaculty only: Book a 30-minute virtual session with an ITS technician to go over any issues or questions you have about the following services: Hit the Help button from anywhere in Canvas. Need help with Canvas?Ĭanvas provides 24/7 chat, phone, email and online support, plus access to online documentation and virtual training. Visit the ITS Help Desk in Monarch Hall during our regular office hours: Use ITS Help Online (our online self-service portal) to search for answers to common technical issues, report and track issues or request help.Call (757) 683-3192 or email any time, day or night.(during office hours) Search our knowledge base IT Knowledge Base Schedule a virtual session Book an online appointmentĬontact the ITS Help Desk for general technology support, to reach your department's technical support person, or for help with technology in your residence hall or dorm room. Contact us 24/7 ITS Help Online (757) 683-3192 Visit us in person 1100 Monarch Hall
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